RESIDENTIAL "HOME" SERVICES
In additon to our Business Services, we are now offering Residential or "Home" Services which are outlined below.
We know all these new smart TV's and Home Wifi has only gotten more complicated over the years.
Let Excelsior help you manage all your at-home tech, or just help you with that one project that is bothering you.
Residential Monitored Plans
We have created a Three-Tier Home Monitored Plan for Home Users.
If you don't know what you need, give us a call and we can discuss what would be the best option for you.
Level 1.
essential
protection
$45/Year
Webroot Antivirus
1 Device
Level 2.
advanced
protection
$30/Month
Webroot AntiVirus - 1 Device
Basic Service (See Below)
Level 3.
total
protection
$50/Month
Webroot - 1 Device
Basic Service (See Below)
Carbonite Backup - 1 Device
Basic Service
Our Basic Service, which is included in our Advanced and Total Protection Residential Plans, include limited hours of both Onsite and Remote Service
ONSITE SERVICE & SUPPORT
Expert Guidance
Onsite Support allows our team to see your device in their native environment and allows us to diagnose issues that otherwise cannot be solved over the phone or via remote connection.
Also, some people feel more comfortable having someone they trust in person rather than the unknown of someone remoting into their computer, and we understand that.
REMOTE SERVICE & SUPPORT
Our technicians and engineers are able to talk with you over the phone and securely remote into your device while walking you through every step of the way so that you feel confident your information is secure.
Remote Support is becoming more and more relevant as COVID-19 has impacted our world.
Many common issues can be resolved through Remote Support.